Hospital Relationships
Project Overview
The practice faced significant challenges in its hospital relationships, including:
- Constrained relationships with hospital administration
- Limited communication with private practice colleagues
- Suboptimal operational integration
Goals
- Improve administrative relationships
- Enhance operational efficiency
- Secure new service agreements
- Maintain practice independence
Our Approach
Through strategic relationship building, we focused on strengthening connections with both hospital administration and private practice stakeholders. Our team took an active role in the restructuring of the physics department, ensuring the practice’s interests were well-represented while maintaining collaborative partnerships. This approach enabled us to bridge communication gaps and establish more effective working relationships across all levels of the organization.
What We Did
Established regular meetings with key stakeholders
Contributed to strategic planning sessions
Developed new communication protocols
Participated actively in departmental restructuring
Results
Our relationship enhancement strategy yielded substantial improvements across multiple areas of operation. We successfully implemented an additional coverage model and secured a new facility service agreement, while simultaneously improving operational efficiency and enhancing the revenue cycle. Notably, we achieved these improvements while maintaining the practice’s independence, demonstrating that strong partnerships and autonomy can coexist effectively.
“Thank you for the guidance on discussing pre-auths with the hospital administration. Having OPS at the meeting to share experience and expertise as we reviewed the process ultimately led to the hospital owning the pre-authorization process, taking the burden off off our practice.”
“Thank you for the guidance on discussing pre-auths with the hospital administration. Having OPS at the meeting to share experience and expertise as we reviewed the process ultimately led to the hospital owning the pre-authorization process, taking the burden off off our practice.”